Hurricane Sandy Update from Dominion

I am writing to you today in anticipation of a very significant storm event beginning this weekend as Hurricane Sandy approaches Virginia. This event will likely begin on Saturday night with the most significant impact felt on Sunday evening through Monday morning. Simply put, this is a very dangerous storm and we anticipate Hurricane Sandy causing significant state-wide damage to our electric distribution system. Accordingly, we are already running radio ads and using other communication channels to urge our customers to prepare for the storm and to take steps to remain safe afterwards. I would like to briefly summarize these steps for you.

Before the storm, assemble critical emergency supplies such as water, flashlights, radios, extra batteries, medicine, cash, and other critical items in an emergency kit. Have a plan for how you and your family will remain safe during the storm itself, which may well be protracted, how you will evacuate if necessary, and where you will go. It is further a good idea to fuel your automobiles.

If power is interrupted, call Dominion at 1-866-DOM-HELP (1-866-366-4357) to report the outage. If you prefer, you may also report the outage through our web site ( Additionally, if your smart phone is registered as your primary phone number for your account, you may report an outage at our new mobile site ( To assist you in updating your primary phone number in our records, we have established a dedicated line at 1-800-222-0401 that will allow you to register your preferred phone number.

After the storm, please keep safety as your top priority.

  • Treat all fallen wires and      anything touching them as though they are energized and stay away from      them. Report the fallen wire to Dominion at 1-866-DOM-HELP.
  • Follow safe operating procedures      for generators. For example, never operate a generator inside your home or      in any enclosed space (such as a garage). Do not hook them directly into      your electrical system; instead plug directly into the generator with      properly-sized extension cords.

I need to emphasize that this may well be a very significant outage with a protracted time required to restore power. With this in mind, we have already identified more than 2,000 additional personnel to assist our Dominion team in the restoration effort. As always, our team will be working round the clock until power is restored to every customer.

Dominion Staff


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